r5555's Privacy Policy

Types of Collected Information

The following types of information are collected for the purposes of opening an account on the r5555 platform, managing financial transactions, and providing services:

Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• National ID card number or passport details
• Current address
• Active mobile number
• Email address

Financial Information

• bKash, Nagad, or Rocket mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal transaction history
• Source of funds information (when required for security verification)

Activity Information

• Gaming and betting history
• Login time and location data on the platform
• Device and browser information used
• IP address
• Records of communication with the support team

How Information Is Collected

r5555 collects user information through various methods. Each method is carried out with the aim of ensuring the best possible convenience and security for users:

• Directly provided information: Information you submit directly during account registration, identity verification, and adding a payment method.
• Automatically collected information: Information collected automatically through cookies, log files, and technical tools while browsing the platform.
• Third-party verification: Information received from identity verification services as part of the KYC (Know Your Customer) process.
• Payment processors: Transaction confirmation information received from the relevant payment providers during processing of bKash, Nagad, Rocket, and bank transfers.
• Support communications: Information provided to the support team via live chat or email.

Purpose of Using Information

Collected information is used only for the following legitimate purposes:

Account Management & Verification

Information is used to create new accounts and confirm user identity. Age verification is essential to keep those under 21 away from the platform.

Financial Transaction Processing

Financial information is required to safely complete deposits and withdrawals via bKash, Nagad, Rocket, and bank transfers. Information is verified to enforce the minimum ৳500 deposit and ৳800 withdrawal rules.

Customer Service

Account information and support history are used to provide effective assistance through 24/7 live chat and email support.

Platform Improvement

Information is used to analyze user experience in order to improve service quality and resolve technical issues.

Security & Fraud Prevention

Analyzing information is essential to prevent unauthorized access, fraudulent activity, and money laundering. r5555 is committed to maintaining a fair and secure environment at all times.

Responsible Gaming

Information is used to monitor gaming patterns in order to identify potentially problematic behavior and provide the necessary support.

Data Storage & Security

r5555 uses industry-leading technology to ensure the security of your information:

• SSL/TLS Encryption: All communications on the platform are secured with 256-bit SSL encryption, which prevents third-party access during data transmission.
• Firewall Protection: Servers are kept secure through advanced network firewalls and intrusion detection systems.
• Data Encryption: Stored sensitive information is kept in encrypted format so that it remains unreadable even in the event of unauthorized access.
• Access Control: Only authorized staff can access user information as needed for specific tasks — a strict least-privilege access policy is enforced.
• Regular Security Audits: The platform's security systems are regularly reviewed and tested.
• Two-Step Verification: An additional verification layer is activated for suspicious login attempts.

Sharing Information with Third Parties

r5555 does not sell, rent, or disclose user information to third parties for any commercial purpose without authorization. However, information may be shared in the following limited circumstances:

Service Provider Partners

Only the minimum necessary information is shared with selected third-party service providers for payment processing (bKash, Nagad, Rocket, bank), identity verification, and managing technical infrastructure. These partners operate under strict confidentiality agreements.

Legal Obligations

Information may need to be disclosed if legally required in response to a legal claim, court order, government investigation, or directive from a regulatory authority.

Fraud Prevention

Information may be shared with relevant authorities to assist in investigations related to cybercrime, fraud, or money laundering.

Business Transfers

In the event of a company merger or acquisition, user information may be transferred to the new authority — however, the terms of this policy will remain in effect and users will be notified in advance.

Cookies & Tracking Technologies

r5555 uses cookies and similar technologies to keep the website and application running smoothly. Cookies are small text files stored on your device.

Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and the core functionality of the platform. Disabling them will prevent the service from working properly.

Analytical Cookies

These cookies are used to analyze user behavior on the platform in order to improve service quality. The data collected is fully anonymous.

Functional Cookies

These cookies help remember your language preferences, settings, and personalized experience.

You can control or delete non-essential cookies through your browser settings. However, this may limit some features of the platform.

User Rights

As a registered user of r5555, you have the following rights:

• Right to access: You have the right to request what information r5555 holds about you.
• Right to rectification: You can request that incorrect or incomplete information be corrected.
• Right to erasure: In certain circumstances you can request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to restrict processing: In certain cases you can request that the use of your information be limited.
• Right to data portability: You can request your personal information in a structured, commonly used format.
• Right to object: You can object to your information being used for specific purposes.

To exercise these rights, email [email protected]. We will endeavor to respond to your request within 30 business days.

Protection of Minors

r5555 is a platform strictly for adults. Only those aged 21 or above may register and use the service.

We do not intentionally collect any information from individuals under 21. If it comes to our attention that a minor has provided information, that information will be deleted immediately and the associated account will be closed.

If a guardian suspects that their child has registered on r5555, please contact [email protected] immediately.

Data Retention Period

r5555 does not store user information longer than necessary. The following factors are considered when determining the retention period:

• Active accounts: All necessary information is stored for as long as the account remains active.
• Closed accounts: Even after an account is closed, financial transaction records may be retained for a specified period due to legal and regulatory obligations.
• Dispute resolution: Information relevant to an ongoing legal dispute is retained until the dispute is resolved.
• Marketing consent: If consent given for marketing communications is withdrawn, the relevant information will no longer be used for marketing purposes.

After the specified period, information is securely deleted or anonymized.

Changes to the Policy

r5555 reserves the right to revise this privacy policy from time to time. Reasons for changes may include:

• Introduction of new services or technologies
• Legal or regulatory changes
• Improvements to security measures
• User feedback and suggestions

For significant changes, advance notice will be given via the registered email address or through a notification on the platform. Continued use of the platform after changes are made will be considered as acceptance of the new policy.

The date of the revised policy will be noted in the "Last Updated" section at the top of this page.

Contact & Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us: